Returns & Refunds Policy

Last Updated: July 08, 2026

Merchant: Huijia Shop

Website: https://www.hui-jia.shop

Support Email: store@hui-jia.shop

Return & Refund Application Time Limit

Buyers from the EU and the United Kingdom enjoy a statutory 14-day cooling-off period starting on the day they receive the parcel. You may apply for a return without any reason within 14 calendar days.

Buyers from non-EU regions including the United States, Canada, Australia and other countries must submit return or exchange requests within 30 calendar days after delivery confirmation.

Any application submitted beyond the above time limit will be rejected, and no refund or exchange service will be provided.

Eligibility Standards for Returned Items

Full refunds or exchanges are only available if all the following requirements are met:

Items must be unused, unworn and unwashed, free of stains, scratches and man-made damage.

All original packaging, hang tags, labels, accessories and protective films must be kept intact without removal or loss.

There shall be no obvious signs of personal wear, perfume residue or body odor.

We reserve the right to reject returned goods during inspection and issue partial refunds with corresponding fees deducted if returned items come with damaged packaging, missing accessories or artificial damage.

Non-Returnable & Non-Refundable Items (After-sales service only available for damaged goods upon receipt)

Hygiene products such as intimate apparel, swimwear and socks;

Custom engraved, printed and personalized made-to-order goods;

Clearance items, limited flash sale products and final discounted goods;

Digital downloadable products, gift cards and store credit balances;

Items damaged by self-washing, modification, collision or improper storage after delivery.

Return Shipping Cost Rules

For voluntary returns due to improper size, unsatisfying style or inconsistent expectation: The buyer shall bear all two-way international shipping fees, destination import duties and customs clearance handling fees. The original shipping fee of the order will not be refunded, and a 15% warehouse inspection restocking fee based on the total order amount will be deducted from the refund.

If we ship wrong items or deliver defective goods with factory flaws: We will cover the one-way return shipping cost. Buyers must provide complete unboxing photos or videos as evidence within 48 hours after receiving the parcel. After verification, we will issue a full refund (including the original shipping fee) or send a free replacement.

All returned parcels must be shipped via trackable logistics. We will not take responsibility for lost parcels without valid tracking numbers.

Complete Return Application Process

Send an email to store@hui-jia.shop with the subject formatted as "Return Request + Order Number". The email shall include your order number, full name, product SKU, return reason and photos/videos of damaged items (if applicable).

Our customer service team will reply within 1–3 business days and send you an official RMA return authorization number as well as the designated return warehouse address.

Do not send back parcels without obtaining an RMA number. Unmarked parcels will be rejected and discarded by our warehouse without separate notification.

Pack the items securely and clearly mark the RMA number on the outer side of the package. Send the tracking number to our support email after shipment.

Our warehouse will complete product inspection within 5–7 business days after receiving the returned parcel, and send an email notification of refund approval or rejection once inspection is finished.

Refund Processing Rules

Once your returned items pass inspection, we will initiate a full refund to your original payment method within 2 business days.

Payment service providers such as PayPal and Stripe may take an additional 3–10 business days to display funds in your account. This processing time is controlled by financial institutions and beyond our control.

Transaction fees and currency conversion fees charged by payment gateways will not be reimbursed during the refund process.

If accessories are missing or packaging is damaged, fees will be deducted proportionally based on the loss, and only the remaining balance will be refunded.

If you fail to receive funds 15 business days after refund approval, please contact your bank or PayPal customer service first, then email us for further assistance.

Exchange Service Rules

Exchanges are only available for orders with wrong items shipped by our warehouse or factory defective goods. If you wish to exchange items for different sizes or styles for personal reasons, you must complete the full return process and place a new order separately.

We will cover all re-delivery shipping fees for exchanges caused by our warehouse errors.

If the item you want to exchange is out of stock, you may choose a full refund or store credit equivalent to your original order payment amount.

Liability for Lost or Damaged Return Parcels In Transit

Once the return parcel is picked up by logistics carriers, all transportation risks shall be transferred to the buyer. If the returned parcel is lost or damaged during transit, the buyer shall file a compensation claim directly with the logistics provider, and we will not be liable for losses of returned parcels.

Customs Detention of Returned Parcels

If returned parcels are detained, confiscated or subject to additional duties by customs of the destination country, all relevant costs and losses shall be borne solely by the buyer. We will not compensate extra expenses incurred by import and export regulatory restrictions.

Policy Revision Statement

We reserve the right to update this Returns & Refunds Policy at any time without prior notice. The updated version will be posted on this page with a new revision date. Your continued browsing and order placement on our website after the policy update takes effect constitutes your acceptance of all revised clauses.